August 2012Warranty Leader to Create 1,800 Home-based Jobs for Veterans, Military Families

N.E.W. Customer Service Companies launches jobs program in military-based locations to support customer care operations

Sterling, Virginia, August 8, 2012 — N.E.W. Customer Service Companies (NEW), the nation's leading provider of extended service plans, announced today that it has launched a nationwide initiative to create 1,800 home-based customer care positions in military bases across the country over the next 12 months.

"We need to significantly boost our Work-at-Home workforce to support expanding client programs," said Terri Feely, senior vice president of human resources with NEW. "We saw this as an opportunity to hire, train and support veterans, their families and people in communities across the nation who have been hard hit by the economy and unemployment."

The company is kick-starting its jobs program with a campaign to hire veterans or military spouses as part of its commitment to the American Logistics Association, an initiative led by First Lady Michelle Obama and Dr. Jill Biden to hire 25,000 veterans and military spouses by the end of 2013. Since joining the program last fall, NEW has hired more than 250 veterans and military spouses and will continue to target this population through this jobs program.

"NEW gave me the opportunity to start a new career and generate income for my family while doing it from the comfort of my home," said Maria Gray, a home-based NEW recruiter whose husband is a major in the Air Force at Patrick Air Force Base in Melbourne, Fla. "Over the past seven years that I've been with NEW, our family has been relocated three times. Knowing that my employer stands behind me and my career can move with me is a huge relief, and it's an opportunity I know I can't find just anywhere."

NEW is seeking employees with previous retail and customer care experience to provide claims and technical support to more than 150 million customers. The company will be reviewing applications and interviewing candidates over the next few months. Candidates who would like to be considered are required to have a computer, high-speed Internet connection, basic analog landline, and headset. Employees who are hired will need to complete four weeks of online training followed by two weeks of on-the-job training, all of which is paid.

Job candidates interested in NEW's Work-at-Home program can learn more at (click on Home-based Customer Care). Specific information for military veterans or their family members is available at under Military/Military Spouse Opportunities. 
NEW first launched its Work-at-Home program in 2005. Today the program is one of the country's largest virtual customer care programs, employing more than 1,100 people in customer care and leadership positions in 42 states.

About N.E.W. Customer Service Companies LLC (NEW)
NEW, together with its affiliates and member companies, is the leading global provider of extended service plans, buyer protection services and product support, providing coverage to more than 150 million consumers around the world. Founded in 1983, with headquarters in Sterling, Va., NEW provides award-recognized post-sale consumer care for leading retailers, consumer service providers, wireless carriers and financial services firms in the United States, Canada, China, Japan, Turkey and the United Kingdom. NEW delivers a comprehensive customer care solution that begins on day one of the product purchase and extends through the end of the product life cycle. For more information, please visit NEW at or call 1-800 WHAT'S NEW (1-800-942-8763).


Source: NEW Corporation
Title: Warranty Leader to Create 1,800 Home-based Jobs for Veterans, Military Families
Date Published: August 8, 2012
Date Accessed: October 2, 2013

Company Details

  • Nashville,
  • Year Invested2018, 2012, 2006
  • IndustryCommunications Ecosystem, Technology & Communications
  • TypesManagement Recapitalization

View Details